Frequently Asked Questions

General Questions about SerifTrust AI and Our Services:

What services does SerifTrust AI offer? SerifTrust AI provides comprehensive Google Review Management (GRM), Facebook review management, chatbot and WhatsApp services, as well as email and SMS marketing solutions.

How does SerifTrust AI differ from other online reputation management companies? SerifTrust AI offers a comprehensive, holistic solution focused on optimising and actively managing your entire Google Business Profile. We go beyond simply collecting reviews to transform your profile into a powerful tool for patient acquisition and building trust.

What industries does SerifTrust AI specialise in? Based on the information provided, SerifTrust AI places a particular emphasis on the healthcare sector, where building trust is paramount.

On which platforms do you provide review management services? We offer both Google Review Management (GRM) and Facebook review management services.

Questions about Google Review Management (GRM):

What is Google Review Management (GRM)? Google Review Management (GRM) is a comprehensive service focused on optimising and actively managing your Google Business Profile. This includes managing business information, visual content, customer interactions, and performance reporting.

Why is it important to optimise my Google Business Profile? An optimised Google Business Profile ensures maximum visibility, becoming an effective tool for patient acquisition and building trust. It also helps prospective patients find your clinic or practice easily.

What business information does SerifTrust AI manage on my Google Business Profile? SerifTrust AI meticulously manages essential business data such as your name, address (physical or service area), phone number, website, and business category. We also handle opening hours updates, craft concise descriptions, and highlight key business attributes.

How do visual contents help my Google Business Profile? We strategically upload and refresh high-quality photos and short videos of your clinic, team, and services to ensure your profile remains fresh, professional, and visually appealing to prospective patients.

How does SerifTrust AI manage customer interactions? SerifTrust AI proactively manages customer interactions by handling expert reviews and ratings, dynamic post creation, direct chat monitoring, and comprehensive Q&A management.

How does SerifTrust AI encourage positive Google reviews? We implement robust strategies to encourage positive customer reviews and ratings, establishing seamless collection methods (such as QR codes/links) and professionally crafting responses to all feedback.

What happens with negative Google reviews? Our approach involves strategically managing negative reviews to mitigate their impact and protect your reputation, significantly enhancing your credibility.

What types of posts do you publish on my Google Business Profile? We continuously create and publish engaging posts, sharing important news, special offers, relevant events, or new services, keeping your audience informed and engaged.

Do you help manage direct chat on my Google Business Profile? Yes, we can assist with setting up and monitoring direct messaging through your profile, allowing for instant patient inquiries and enhancing responsiveness.

How does SerifTrust AI manage the Q&A section on my Google Business Profile? We establish and monitor a robust Q&A section on your profile, ensuring that common patient questions are answered accurately and promptly, showcasing your expertise and helpfulness.

How do you showcase my services and products on my Google Business Profile? We meticulously list your services with clear descriptions and pricing (where applicable), ensuring prospective patients have all the necessary information to choose your clinic. If you offer related products, we can upload them with images, descriptions, prices, and direct purchase links.

What performance reports will I receive for my Google Business Profile? We provide transparent insights into your Google Business Profile's performance. You will receive reports on profile views, search terms used to find you, customer engagement (calls, website clicks, direction requests), and photo views, giving you tangible proof of our management's impact.

Can my Google Business Profile be integrated with existing booking systems? Yes, we can integrate third-party booking or appointment scheduling systems directly into your Google Business Profile, making it easy for potential patients to book their next visit to your clinic.

Questions about Facebook Review Management:

Do you also manage Facebook reviews? Yes, in addition to Google review management, we also provide Facebook review management services.

Why is managing my Facebook reviews important? Facebook is a popular platform where customers share reviews, and positive reviews can significantly boost your online reputation and build trust.

Questions about Chatbot and WhatsApp Services:

What chatbot services do you offer? We provide chatbot services that can help answer common questions and facilitate instant customer interactions on your website.

How can WhatsApp services benefit my business? We also offer WhatsApp services, enabling direct and immediate communication with your customers, thereby improving customer service.

Questions about Email and SMS Marketing:

Do you provide email marketing services? Yes, we offer comprehensive email marketing services.

What are the benefits of email marketing? Email marketing is an effective tool for maintaining contact with existing and potential customers, sharing news, offers, and updates.

Do you offer SMS marketing services? Yes, we also provide SMS marketing services.

What can SMS marketing be used for? SMS marketing is a fast and direct way to send messages, such as reminders, promotions, or important notifications.

Other Questions:

Do you manage Google reviews and business profiles weekly? Yes, Google review management and Google Business Profile management are conducted on a weekly basis.

Do you use GoHighLevel.com software to provide your services? Yes, we utilise the GoHighLevel.com software platform to deliver our services.

How does SerifTrust AI help increase my clinic's profitability? By entrusting your Google Business Profile management to our GRM service, you gain a dedicated partner committed to enhancing your online reputation, driving patient engagement, and ultimately boosting your clinic's profitability.

How do I get started with SerifTrust AI? Please contact us through our website to discuss your specific needs and allow us to offer you a tailored solution.

What's the first step if I'm interested in your services? We recommend reaching out to us via the contact form on our website or by phone, so we can discuss in detail how we can assist you.